Once your order is shipped, you will receive a shipping confirmation with your tracking details. It can also be found in your Order History tab in your account on Sneex.com.

If you haven’t received any emails and you can’t find your status online, please contact our Customer Care at customercare@sneex.com.

If you change your mind, please contact our Customer Care at customercare@sneex.com and we can assist with your cancellation request.

Every order is processed automatically and cannot be modified once it has been confirmed, please contact our Customer Care at customercare@sneex.com for more information.

All orders are shipped with FedEx or USPS.

We offer three shipping options:

• Standard Shipping - which is free for orders over $50 and typically arrives within 5-8 business days.
• Premium - for a flat rate of $15 which typically arrives within 3-4 business days. 
• Expedited - for a flat rate of $30 which typically arrives within 2-3 business days.
• Please note: Expedited shipping options are not available for Alaska or Hawaii. We are unable to ship to APO/FPO/DPO addresses or US Territories (Guam, Puerto Rico, US Virgin Islands).

We currently ship within the United States. Please note shipping options are not available for APO/FPO/DPO addresses or US Territories.

We are unable to deliver to P.O. Boxes (including BFPO) or freight forwarders.

• Orders shipped via our Economy method (free) typically arrive within 5-8 business days. 
• Orders shipped via our Premium method ($15) typically arrive within 3-4 business days.
• Orders shipped via our Expedited method ($30) typically arrive within 2-3 business days.

We are unable to provide gift wrapping with online orders. Each item comes in an original shoe box wrapped in tissue paper and complete with protective Sneex dust bags.

We accept PayPal, PayPal Express, Visa, MasterCard, American Express, Apple Pay, and Shop Pay.

Payment is taken at the time of sale for all purchases.

Yes. We will treat all the information you share with us as private and confidential. At no point will we share, rent, or sell your personal information without your consent. For further details, please read our Privacy Policy.

To ensure your shopping experience is safe, simple and secure, Sneex uses Secure Socket Layer (SSL) technology to protect your data.

For questions about Shop Pay, please visit https://shoppay.affirm.com.

Sneex fit true to size, we recommend ordering your usual shoe size. If you are between sizes, we recommend sizing down to the next whole size.

If you're between sizes, we recommend sizing down. However, if you have wider feet and prefer a bit of a looser fit or thicker sock, you may want to size up.

Sneex shoes range from women's size 5 - 11. We currently do not offer half sizes.

Sneex are made at an artisanal manufacturer in Spain who handcrafts each pair of shoes. A single pair of Sneex takes an average of four hours to make.

Properly caring for our luxury materials is key to extending the life of your Sneex.  

• To remove liquid stains such as coffee, soda, and wine, gently wipe your shoes with a soft cloth that’s been moistened with water. For harder stains, gently wipe your shoe with a soft cloth that has been moistened with a water and neutral soap solution. 
• To restore the suede areas of your shoes, gently buff using a soft cloth or suede brush.  
• Interior leather areas can be restored with leather shoe care products. 
• To clean the outsoles and midsoles of your shoes, remove dirt or scuffs using a clean soft-bristled shoe brush or tooth brush with warm water and a gentle/mild soap. Avoid getting the suede and rest of the shoe wet.  
• If the outer surface of your shoes gets wet, we recommend that you air dry in a cool, dry environment and away from direct heat.  
• When storing your Sneex, ensure the straps are fastened to prevent them from sticking to other materials on your shoes. 

Yes, we provide a dust bag for each shoe. We recommend using these to protect your shoes from wear and tear. 

• We accept unworn non-final sale items for return or exchange within 14 days for a full refund. 
• Your refund of the original purchase price will be issued in the same form as the original payment with a $15 shipping and handling fee deducted from the refund total. You can expect your refund credited back to your account within 3-5 business days after we receive the package. If you paid for expedited, premium shipping, or base rate shipping, the shipping fee will not be refunded.
• Exchange orders are exempt from the $15 shipping and handling fee.
• Please note that all sock purchases are final sale and cannot be returned or exchanged.

• You can start your return or exchange HERE. Follow the instructions at the link or contact our Customer Care team at customercare@sneex.com and we will assist you.
• Note that you can make a return request within 14 days of receipt of your item(s).

Yes! You can start your exchange HERE. Follow the instructions at the link or contact our Customer Care team at customercare@sneex.com and we will assist you.

If you checked out as a Guest, go to the Shipping and Returns page and insert your details, if you have an account, login and click on “Returns” then follow the instructions or contact our Customer Care at customercare@sneex.com and we will assist you.

For questions about Shop Pay or the Shop App, please visit https://help.shop.app.

You can start your gift exchange by filling in your order information HERE. If you don’t have your order information, select “Don’t have your order information?” and you’ll be prompted to fill in a few questions that will connect you to our Customer Care team who can further assist you.

Yes, we suggest creating an account to simplify your shopping experience by easily accessing the status of your order, your order history, and monitoring your delivery.

You will have the option to receive news and updates from us, like new season launches and seasonal sale updates. You will also be able to enjoy the benefits of saving and organizing your payment information and address details and reviewing your order history.

If you have any questions regarding your Sneex account or wish to close this, please contact our Customer Care at customercare@sneex.com and we will assist with the next steps.

Please click on the “Forgot Password” link on the “Sign In” page and follow the instructions. Should you experience any issues with accessing your account following this, please contact our Customer Care at customercare@sneex.com.

• Message us: Find us on Instagram @sneex, and send us a direct message.
• Email us: customercare@sneex.com.

Please email press@sneex.com.

For media or press inquiries, please email press@sneex.com.

If you want to place a bulk order, please email us at bulkorders@sneex.com.

If you’re interested in promoting Sneex, please contact our Customer Care at customercare@sneex.com.